Last updated · March 1, 2026
This policy applies to all bookings made through the Phunplan platform. By clicking "Make Payment" and completing a booking, you confirm that you have read and agree to this Cancellation Policy, our Terms & Conditions, and our Privacy Policy.
All bookings on Phunplan are final once confirmed. It is not possible to cancel a booking or make any changes — including date, time, or participant count — after checkout and payment have been completed.
We strongly encourage you to review all activity details carefully before proceeding with payment.
Refunds are not provided for change of mind, no-shows, or personal schedule conflicts. A refund will only be considered in the following circumstances:
Approved refunds are processed to the original payment method within 7–14 business days via Flutterwave.
If something went wrong with your booking, please report it within 24 hours of the scheduled activity time. You can do this via Profile → Report an Issue in the app, or by emailing us at support@phunplan.com with your booking reference.
Our team will respond within 2 business days and aim to resolve all disputes within 10 business days.
For any booking-related questions, reach out to our support team:
Phunlife Technologies Ltd